The Program Associate is a new position at All-Options, providing integral support to our clients, callers, and direct service programs: specifically, the Hoosier Abortion Fund (HAF), Hoosier Diaper Program (HDP), and All-Options Talkline. Core duties include providing case management for Hoosier Abortion Fund, Judicial Bypass, and Hoosier Diaper Program callers and clients, providing logistical support for trainings, events, and meetings, and sharing responsibility for general administrative, operational, and program tasks at the All-Options Pregnancy Resource Center.
All-Options is a nationally distributed organization with employees in California, Indiana, and Pennsylvania. The Program Associate is based at our All-Options Pregnancy Resource Center in Bloomington, IN, and will report to our National Programs Manager.
The Program Associate is a non-exempt full-time position (35-40 hours/week), with a starting wage of $16.50/hour. Work schedule will primarily be Tuesday-Friday with some evening and weekend hours required. Benefits include generous paid time off, a simple IRA retirement fund with employer match up to 3% of annual salary, and an employer-funded Health Reimbursement Account of up to $420/month for medical, dental, vision, and other health premiums and expenses. This position offers opportunities for growth and advancement.
Key Responsibilities in the Position
Client and Caller Services (60%):
- Take shifts at the front desk, answer phones and email inquiries, and provide a warm welcome to visitors of the All-Options Pregnancy Resource Center.
- Provide high quality case management for Hoosier Abortion Fund callers, including providing comprehensive intake meetings; coordinating with clinics, other abortion funds, and local resources; and conducting appropriate follow-up.
- Provide high quality care for Hoosier Diaper Program clients, including providing appointment reminders; conducting intakes and semi-annual diaper meetings; and conducting appropriate follow up.
- Provide high quality case management for Judicial Bypass callers, including providing comprehensive intake meetings; coordinating with lawyers, clinics and local resources; and conducting appropriate follow-up.
- Provide support and take occasional calls for Faith Aloud and/or the All-Options Talkline.
- Maintain accurate and complete caller and client records for all direct service programs.
- In partnership with Center interns, maintain up-to-date lists of referrals and resources for callers and clients.
Trainings and Meeting Coordination (20%):
- Assist National Programs Manager in coordinating trainings for Talkline Advocates, Practical Support Network volunteers, and Faith Aloud clergy counselors: interview prospective volunteers, coordinate Zoom meetings for virtual trainings and secure venues for in-person trainings, order and organize training supplies.
- Assist National Programs Manager in coordinating monthly Talkline Advocate meetings and quarterly Practical Support Network volunteer and Faith Aloud clergy meetings.
Fundraising and Outreach (15%):
- Log incoming donations and support donor acknowledgements as needed.
- Mail packets of outreach materials as requested through the website.
- Provide logistical support for local Bowl-a-thon event(s) and Diaper Drives.
- Participate in local tabling and events.
- Act as an ambassador for All-Options and our judgment-free, open-hearted approach to pregnancy, parenting, abortion, and adoption.
- Act as a core member of the 3-person Center staff team, working collaboratively with the Center Manager and National Programs Manager
- Participate in regular one-on-one, team, and staff meetings both virtually and in-person, and travel to semi-annual week-long staff retreats in California and Indiana
Who We are Looking For
We are looking for a Program Associate who is passionate about reproductive justice, has a talent for supporting diverse clients with both warmth and boundaries, and wants to build their skills in supporting and coordinating programs that are effective, efficient, and equitable.
The ideal candidate is responsible, organized, flexible, enjoys working with colleagues and clients of diverse backgrounds and experiences, and knows when to ask for help while also being able to work independently. Must be able to hold confidential information and function effectively in a nationally distributed and virtually connected organization.
While no candidate will possess every qualification, the following are highly desired:
- Cultural awareness and humility, and the ability to build positive relationships with diverse people
- High level of emotional intelligence, compassion, sense of humor and fun, and capacity for giving and receiving feedback
- Demonstrated commitment to racial, economic, and reproductive justice
- 1-2 year(s) of experience working in direct service programs; significant volunteer or student experience will be considered
- Experience with abortion and reproductive health strongly preferred
- Familiarity with abortion access and reproductive justice landscape in Indiana is a plus
- Proficiency with Gmail, Google Drive and Apps, the Microsoft Office suite, and databases such as Airtable; other tools we use include Asana and Zoom
- Strong verbal and written communication skills
This position requires the ability to operate a computer for extended periods of time, to communicate by telephone and video conference, and to travel occasionally to California and other locations within the United States for meetings and conferences.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please complete this online application and upload your resume and cover letter. Please note that you will need to sign in to or create a Gmail account in order to submit your cover letter or resume. If this is a barrier, please email firstname.lastname@example.org. Interviews will be conducted on a rolling basis; position open until filled, with a desired start date in July or August 2019. We promise to keep you posted on your application status. No phone calls, emails, or social media inquiries please.
All-Options is an equal opportunity employer. We believe a diverse workforce is critical for reproductive justice and an asset to our organization. People who have experienced pregnancy, parenting, abortion, and/or adoption, people of color, people with disabilities, and those who identify as transgender, gender expansive, or LGBTQ are strongly encouraged to apply.